Booking Terms & Conditions

Clayhanger Guest House.

40-42 King Street, Newcastle-under-Lyme, Staffordshire, ST5 1Hx

The terms below apply to your booking if you are a consumer and book from 16th August 2017.

When you make a Booking on our website, you will be asked to click “I accept” and you will not be able to complete your Booking if you do not do this. This confirms that you accept these terms. We recommend that you read the terms before accepting.

1. Our Contract

1. If you are a consumer (i.e. not dealing as a business with us), Clayhanger Guest House (we/us) sells all rooms and extras (see Section 2.6) to you subject to these terms.

2. A contract is formed between you and Clayhanger Guest House when we issue you with a confirmation number for your room and extras (if applicable) (Booking). No booking shall be binding on Clayhanger Guest House until we issue you with a confirmation number

2. Your Booking

1. You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then Clayhanger Guest House will terminate your booking and retain any money paid to us for such booking. We may also refuse to take any further booking from you in the future. In making a Clayhanger Guest House room booking you agree to not use the Clayhanger Guest House / hotel or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from Clayhanger Guest House. Clayhanger Guest House reserves the right to terminate your booking and retain any money paid to us for such booking if we believe that you are in full or part breach of this provision.

2. You may make a booking on someone else’s behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking.

3. You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo id as proof of age.

4. You must ensure that the name on a booking is correct at the time of booking. Subject to section 7, this cannot be changed after making the booking.

5. If you book three or more rooms for the same night we will treat this as a Group Booking. If you make a Group Booking, the following additional terms also apply to you:

6. We offer certain extras when you make your booking. The room rate excludes any extras unless we expressly agree with you otherwise as part of your booking. Extras are subject to availability and cannot be transferred to any other booking. If any extra that you have paid for in advance is unavailable upon arrival we will give you a refund of the price you paid for that extra. Extras are provided subject to these terms.

3. Rates and Payment

1. The rate for each room is as published on our and third party/partner websites at the time of your Booking, or, in the case of a telephone booking as advised to you at the time of booking.

2. All payments are due in full at the time of departure unless otherwise advised by Clayhanger Guest House.

3. You must be able to show photo identification such as a passport or driver’s license or a valid credit or debit card if you are paying by cash for a walk-in booking at Clayhanger Guest House.

4. Check-in and check-out

1. You can check-in from 4pm on the scheduled date of arrival. If you wish to check-in earlier, you can do so by prior arrangement. To do this, contact us directly at the Guest House for availability. These services are subject to availability.

2.Clayhanger Guest House does not operate a 24 hour reception and therefore you must contact us in advance should your arrival be later than 10:00pm so that arrangements may be made.

3. You must check-out before 10am on the scheduled date of departure on a weekday Monday to Friday and by 11am on a weekend , Saturday & Sunday. If you wish to check-out later then you can do so by buying a late check-out extra prior to the date of departure. These services are subject to availability. If you fail to check-out by the stipulated time, we will make an additional charge equivalent to the published rate at that time, for one night’s stay for the applicable room(s). These services are subject to availability.

5. Rooms

1. Maximum occupancy for rooms is:

§ Family Rooms:

Maximum number of occupants is 3 (including babies & children), in the following combinations: 

2 adults, 1 child (under 16)

You should speak directly to the Guest House to confirm availability of cots and room size

§ Double Rooms:

2 adults

2 adults and 1 baby in a cot (cots are available at some Hotels, depending on availability) dependant on space available in the room

You should speak directly to the Guest House to confirm availability of cots and room size

§ Twin Rooms:

2 adults

2 adults and 1 baby in a cot (cots are available at some Hotels, depending on availability) dependant on space available in the room

You should speak directly to the Guest House to confirm availability of cots and room size

2. We do not due to period building constraints have wheelchair accessible and rooms that are easier to move around and access. We do have some ground floor accessible rooms subject to availability , however access is via the fire escape. You must specify this requirement at the time of booking.

3. We do not permit people under the age of 18 to stay alone in our guest house. You must not leave under 18s unattended in any rooms or public areas at any times.

4. We do not accept pets.

5. Smoking is not permitted in any part of Clayhanger Guest House other than in designated smoking areas outside. You must not smoke in any of our rooms or public areas or interfere with our fire detection systems. If you do so this will be regarded as a breach of these booking terms and conditions and we will terminate your booking and if necessary refer the matter to the authorities. We will contact you after your stay to recover any costs incurred due to smoking inside the guest house. The costs we incur include our costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses. We may also instruct a third party to recover these costs on our behalf. If you request it, we will send a breakdown of these costs to the address used for the booking.

6. You must take all reasonable precautions to avoid damage or interference with any items belonging to us. Customers are requested to bring any damage to our guest house or property to our immediate attention. Malicious, wilful, or negligent damage or interference to our guest house or property will be regarded as a breach of these bookings terms and conditions and we will terminate your booking. We will contact you after your stay to recover the costs for any repair, replacement or specialist cleaning we incur if you damage our guest house or property. We may also instruct a third party to recover these costs on our behalf. If you request it, we will send a breakdown of these costs to the address used for the booking.

7. Cooking equipment not owned or operated by Clayhanger Guest House, including but not limited to, microwave ovens, fridges, deep fat fryers, toasters must not be operated by customers in the guest house.

8. All room keys must be returned to Clayhanger Guest House on check-out. If you fail to do so, we may charge you for a replacement key or lock as required. In the event that a key is not returned after check-out we request customers to contact the hotel to make arrangement for keys to be returned.

9. For group booking, any costs incurred due to smoking or damage, as set out above, will be charged to the person making the group booking.

10. If you do not comply with paragraphs 3 to 9 when staying at our hotel, we may terminate your booking without refund and require you to leave the hotel immediately.

6. Cancellation

1. You may cancel a Booking and we will not charge you for the first night if you notify us before 10.00am | 2 day(s) before the date of arrival.

2. For flexible room rates only, if you have a Booking for more than 1 night you may cancel or shorten your booking after the scheduled date of arrival and we will refund you for any remaining nights. We will not pay a refund for any night for which notification is received after midday. We will not pay a refund for any night for which notification is received after midday. Notification must be made on our website by selecting Cancel a booking.

3. We will not give a refund on a saver or sale room rate booking and/or extras purchased with the booking.

4. We will only make refunds to the payment card that you used to make the Booking. We will normally credit refunds to your card within 10 days. We will refund you the money you have paid (including for any extras). F

7. Changing your Booking

1. No cancellation charge if a booking is changed before 10.00am | 2 day(s) before the date of arrival. Where cancellation is made outside of the above terms the guest will be charged the full amount for the first nights stay.

8. General

1. Statutory Rights: We have tried to ensure that any rights that you as a consumer have that are implied by law into a contract of this type (statutory rights) are not excluded or limited in anyway. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms.

2. Events Beyond our Reasonable Control: We shall not be in breach of these terms, nor liable for any failure to perform any of our obligations in relation to your Booking (such as the provision of room(s) and/or other products and/or services and/or extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

3. Our Liability: Subject to the remainder of this clause, you should use your own insurance policies to claim the full amount of the loss or damage to your property prior to approaching or pursuing Clayhanger Guest House. We are, in certain circumstances set out in the Hotel Proprietors’ Act 1956 (Act), liable for loss or damage to your property. However, in those circumstances, we are only liable up to the maximum sums under the Act. In all other circumstances, our total liability shall not exceed twice the daily rate charged for your Booking. If your Booking includes a number of different daily rates, the average rate will be used. Clayhanger Guest House aims to provide a safe and secure environment for the duration of your stay and where necessary, will take appropriate security measures. If an incident occurs during your stay, resulting in the theft, loss or damage of your property, we will carry out an internal investigation. If we do not feel that your property was stolen, lost or damaged through any fault of ours, our staff or agents, this will be evidence that it wasn’t our fault. In those circumstances, our liability is limited to the maximums under the Act. If an incident is referred to the Police authorities, and they draw the same conclusion as us, this will also be evidence that our liability is limited to those maximums. We shall not be liable, in any circumstances, for any loss or damage to vehicles you bring to the hotel or any property left in them. Neither shall we be liable for any loss of profit, or any indirect or consequential loss arising under or in connection with your Booking. Where we are liable, we will only be responsible for losses that are a foreseeable result of a breach or negligence, but not otherwise. The loss or damage will be foreseeable if it is an obvious consequence of the breach or is contemplated by both parties at the time of entering into the contract. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or fraud or fraudulent misrepresentation; or any other form of limitation or exclusion prohibited by law or statute.

4. Third Party Rights: A party which is not a party to our Contract shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

5. Law: These terms are governed by the laws of England and Wales.

6. Changes to Terms: We reserve the right to change these terms from time to time. The terms applicable to your Booking are those in force on the date of Booking (or amendment, as applicable).

For more information on your statutory rights see www.gov.uk/consumer-protection-rightsor call 08454040506

9. Car Parking

1. Car parking is available the rear of the guest house and is limited.

2. If parking your car on street. We strongly advise that you read the third party provider’s terms as displayed at the car park before leaving your car. Mon-Sat there is a 2 hour time limit on street.

10. Questions / Complaints

1. If you have any question or complaint in relation to your Booking or these terms please go to our website associated with Clayhanger guest House www.clayhangerguesthouse.co.uk and click on the ‘contact us’ link and we will respond to you as quickly as we can, normally within 2 working days.

11. Pets

1. Clayhanger Guest House is unable to accept pets. Guide dogs and service dogs with the appropriate documentation are permitted.

The meaning of “Clayhanger guest House”, “we” or “us” in these shall mean:

Clayhanger Guest House, 40-42 King Street, Newcastle-under-Lyme, Staffordshire ST5 1HX.

Payment Policy

Payment from your preferred card or via cash will be taken 2 day(s) before the date of arrival.

Cancellation Policy

No cancellation charge if a booking is cancelled before 10.00AM | 2 day(s) before the date of arrival. Where cancellation is made outside of the above terms the guest will be charged the full amount for the first nights stay.